As the demand for hyperscale data centers continues to grow, companies are looking for efficient and reliable solutions to support their operations. One global Managed Service Provider (MSP) was in need of Juniper and Arista skills to support its global hyperscale customer in Nigeria, Kenya, and South Africa on an SLA based call out. The MSP needed a trusted partner to provide ongoing support for the lifetime of the customer contract, ensuring that the MSP was able to provide the relevant support to its customers. Nimbic, through its partnership with ITARMI, was able to provide the necessary support to help the MSP meet its commitments.

Nimbic’s partnership with ITARMI supports Engineers on demand in over 50 different technologies, including Juniper and Arista. When the MSP approached Nimbic with its specific requirements for engineers in the required locations, Nimbic was able to quickly provide the necessary resources. Nimbic’s team worked closely with ITARMI to identify engineers with the required skills and experience. Once the engineers were selected, Nimbic provided ongoing support, including project management and quality assurance, to ensure that the engineers were able to meet the MSP’s SLA commitments.

One of the key challenges of the project was the need for support issues to be resolved within a set Service Level Agreement (SLA) . The MSP’s customer required a quick turnaround for any issues that arose. Nimbic was able to meet this challenge by providing an on-demand service with a team of experienced engineers available to respond to any call-out, at any time. The engineers were trained to identify and resolve any issues as quickly as possible, reducing downtime and ensuring that the MSP’s customer’s operations remained running smoothly.

In addition to its fast response time, Nimbic was able to provide a cost-effective solution to the MSP. By working with ITARMI, Nimbic was able to provide the necessary engineers without incurring the high costs associated with maintaining a large in-house team. This allowed the MSP to offer competitive pricing to its customer while still maintaining a high level of service.

The success of the project was due in large part to Nimbic’s and ITARMI’s commitment to quality and customer service. Nimbic’s team worked closely with ITARMI to ensure that the engineers provided were of the correct skill and experience levels. Nimbic also provided ongoing support to the engineers to ensure that they were able to meet the MSP’s SLA commitments. This approach ensured that the MSP’s customer received the high-quality service they required, while the MSP was able to maintain its competitive edge.
In conclusion, the success of the project highlights the value of Nimbic’s partnership with ITARMI. By working together, the two companies were able to provide the necessary Juniper and Arista skills to support a global MSP’s hyperscale customer in Nigeria, Kenya, and South Africa on an SLA based call out. Nimbic’s commitment to quality and customer service, combined with ITARMI’s Engineers on demand in over 50 different technologies, provided the MSP with a cost-effective and reliable solution to meet its customer’s needs.